BANK OF MAHARASHTRA INTERNAL OMBUDSMAN ON CONTRACT BASIS Recruitment 2025

RECRUITMENT OF INTERNAL OMBUDSMAN ON CONTRACT BASIS PROJECT 2025-26

In Reference to AX1/ ST/RP/INTERNAL OMBUDSMAN/2025-26
Applications Start from: 18/06/2025
Last Date of Application: 03/07/2025

BANK OF MAHARASHTRA INTERNAL OMBUDSMAN ON CONTRACT BASIS Recruitment 2025

BANK OF MAHARASHTRA, leading listed Public Sector Bank with Head Office in Pune with network of more than 2600 branches, invites Online Applications from candidates for the recruitment of Internal Ombudsman on Contract Basis for the fixed period of three years to be posted at Head Office, Pune or any other office as per Bank’s requirement.

VACANCY DETAILS

🧾 A: The eligibility & other terms of engagement are furnished as under:

1. Post: Internal Ombudsman on contract basis for a period of Three years.

2. No. of Post: 01 (One only)

3. Qualification: Bachelor’s degree in any discipline from institute recognized by Government of India or its Regulatory bodies

4. Experience:

1. The candidate shall either be a retired or serving officer, in the rank equivalent to a General Manager of another bank / Financial Sector Regulatory Body and the applicant should not be in service of or should not have worked in the past in Bank of Maharashtra.
2. The candidate should have necessary skills and Minimum Seven years’ work experience in areas such as banking, non-banking finance, regulation, supervision, payment and settlement systems, credit information and / or consumer protection.

5. Age: Maximum 67 years as of 31.03.2025

6. Emoluments / Remuneration:

1. Consolidated fixed monthly remuneration of Rs. 1,00,000/- per month subject to deduction of taxes.
2. Bank Car / Conveyance of Rs. 20,000/- per month and telephone/mobile expenses on actual basis or maximum Rs. 5,000/- p.m. whichever is less shall be paid.
3. Leased rent accommodation up to the maximum rent of Rs. 25,000/- p.m. / Bank’s quarter facility in lieu of leased accommodation.
4. There shall be no other allowances / facilities.

7. Duration of Contract:

1. The candidate shall be appointed on contract basis for a fixed period of three years.
2. The performance of the selected candidate shall be reviewed by Managing Director & CEO / Executive Director of the Bank every year.
3. The Bank will be entitled to terminate the contract at any time without assigning any reason whatsoever, by giving one-month notice or on payment of fixed Component Compensation equivalent to one Month’s fixed component of the compensation in lieu of such Notice.
4. In case the appointee desires to terminate the contract before the expiry of the contractual period of three years, he / she will have to give to the Bank clear one month’s notice or make payment of one Month’s fixed component of the compensation in lieu of such Notice.

8. Leaves:
Casual Leave (CL): 12 in a calendar year, the rate @ 1 CL for every month of service with prior approval of / intimation to the Competent Authority, out of which not more than 4 days’ leave can be taken at a time. However, if his / her absence exceeds eligible leave in a month, proportionate amount shall be deducted for each day of his / her absence over and above the one-day permissible leave from the consolidated payment. Balance of the leave shall not be allowed to carry over to the next year.
Privilege Leave (PL) computed at one day for every 11 days of service on duty. Encashment of accumulated leave will not be allowed.
Any other absence shall be treated as on Loss of Pay affecting the Fixed Component of the compensation package.

9. Reporting Authority: The Internal Ombudsman will directly report to Managing Director / Executive Director holding the portfolio of customer grievances.

10 Place of Posting: The position / place of posting of candidate will ordinarily be at Head Office, Pune. However, the Bank reserves right to post the selected candidate as per bank’s requirement.

11. Working Hours: Working hours and weekly off / holidays shall be as applicable to the serving employees of the Bank.

12. Terms & Conditions:

1. The terms & conditions of engagement are whole and simply governed by the provisions of the contract and the engagement shall not be construed as employment in the Bank and the provisions of PF/Gratuity/Pension etc. shall not apply in this case.
2. No other allowance /payment /benefit /facility from the Bank other than what has been specifically mentioned above, shall be payable.

13. Job Profile:

1. The Internal Ombudsman shall not handle complaints received directly from the complainants or members of the public but deal with the complaints that have already been examined by the Bank’s internal grievance redressal mechanism but have been partly or wholly rejected by the Bank.
2. The following types of complaints shall be outside the purview & shall not be handled by the Internal Ombudsman:
   a. Complaints related to corporate frauds, misappropriation etc., except those resulting from deficiency in service, if any, on the part of the Bank;
   b. References in the nature of suggestions and commercial decisions. However, service deficiencies in cases falling under ‘commercial decisions’ will be valid complaints for the Internal Ombudsman.
   c. Complaints / references relating to (i) internal administration, (ii) human resources, or (iii) pay and emoluments of staff.
   d. Complaints which have been decided by or are already pending in other fora such as the Consumer Disputes Redressal Commission, courts, etc.
   e. Disputes for which remedy has been provided under Section 18 of the Credit Information Companies (Regulation) Act, 2005.
3. Complaints that are outside the purview shall be immediately referred back to the Bank.
4. The Internal Ombudsman shall analyse the pattern of complaints such as product / category wise, consumer group wise, geographical location wise, etc., and suggest means for taking actions to address the root cause of complaints of similar / repeat nature and those that require policy level changes in the Bank. The Internal Ombudsman shall examine the complaints based on records available with the Bank, including any documents submitted by the complainant and comments or clarifications furnished by the Bank to the specific queries of the Internal Ombudsman. The Internal Ombudsman may seek additional information and documents from the complainant.
5. In the case of CICs, the Internal Ombudsman may seek additional information from the concerned Credit Institution/s (CI) through CIC. The Internal Ombudsman must record a “reasoned decision” in each case.
6. The Internal Ombudsman may hold meetings with the concerned functionaries of the Bank and seek any record / document available with the Bank that are necessary for examining the complaint and reviewing the decision.
7. The Internal Ombudsman shall, on a quarterly basis, analyse the pattern of all complaints received against the Bank, such as entity-wise (for CICs), product-wise, category-wise, consumer group-wise, geographical location-wise, etc., and provide inputs to the Bank for policy intervention, if so warranted.
8. The Internal Ombudsman shall not represent the Bank in legal cases before any court or fora or authority.
9. In cases of conciliation, where the decision of the Internal Ombudsman is accepted by the complainant, a statement showing the terms of agreement duly signed by the complainant, shall be kept on record.
10. The Internal Ombudsman shall report to the Managing Director / Executive Director of the bank handling the customer grievances.

✅ B. Selection Process:

1. Selection will be through personal interview / discussion. A preliminary screening of applications may be carried out by the Bank to shortlist eligible candidates with reference to candidate’s qualifications, suitability / experience etc. While short listing the candidates, the bank may consider additional qualifications, greater experience and level of responsibilities handled.

2. Final Selection will be on the basis of marks secured by the candidate in personal interview / discussion. Bank may change the mode of selection depending upon the number of candidates.

3. Thus, merely fulfilling minimum qualification and experience criteria would not automatically entitle a candidate for the interview. Bank reserves the right to change the modalities/ criteria of selection / recruitment process etc.

4. Mere eligibility / admission to interview does not imply that the Bank is satisfied beyond doubt about the candidate’s eligibility and shall not vest any right in a candidate for selection. The Bank would be free to reject the candidature of any candidate at any stage of recruitment process, if he / she is found to be ineligible and / or furnished incorrect or false information / certificates / documents or has suppressed any material facts, the fees paid by the ineligible candidates shall be forfeited. If appointed, such a candidate may be summarily removed / terminated from the services of the Bank.

🌍 C. Nationality / Citizenship:

A candidate must be either (i) a Citizen of India or (ii) a subject of Nepal or (iii) subject of Bhutan or (iv) a Tibetan Refugee who came over to India before Jan.1962 with the intention of permanently settling in India or (v) a person of Indian origin who has migrated from Pakistan, Burma, Sri Lanka, East African countries of Kenya, Uganda, the United Republic of Tanzania (Formerly Tanganyika and Zanzibar), Zambia, Malawi, Zaire, Ethiopia and Vietnam with the intention of permanently settling in India, provided that of a candidates belong to categories (ii), (iii), (iv) & (v) above shall be a person in whose favour certificate of eligibility has been issued by the Govt. of India.

A candidate in whose case a certificate of eligibility is necessary may be admitted to examination/Group discussions/interview conducted by the Bank, but on final selection, the offer of appointment will be given only after the necessary eligibility certificate issued to him by Government of India is submitted to the Bank.

🖥 D. How to Apply:

• Applicants have to submit their applications on (www.bankofmaharashtra.in/current-openings) along with self-attested documents.

• Last date for submission of application is 03.07.2025. The Candidate will not be able to submit application after the stipulated date.

• All eligible and interested candidates should apply on or before 03.07.2025.

• Incomplete applications or not supported by requisite documents will be rejected.

💵 Application Fee:

Application fee to be paid by the applicants along with the application for Recruitment is as under inclusive of GST @ 18% on application fee (Non-Refundable):

📌Note: Refer to the Notice / Advertisement for full information.
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